Shipping policy

Last updated: October 24, 2026

1. Where We Ship and Shipping Costs

At this time, kxysoft ships only to addresses in the United States. Standard shipping is free for every U.S. order. We do not offer international delivery.

2. Processing Your Order

Once your order is confirmed and payment has been completed, we generally prepare and dispatch it within 1–2 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. This processing period does not include the carrier’s delivery time.

3. Delivery Estimates

Carrier transit typically takes an estimated 5–10 business days after dispatch. With processing included, our delivery target is 6–12 business days from order confirmation.

These timeframes are estimates, not guarantees. Delays can result from carrier disruptions, severe weather, holidays, or other unforeseen events. If a substantial delay affects your order, we will contact you with the information available and any resolution options required by applicable law.

4. Where Orders Are Dispatched

Orders are dispatched from:

kxysoft
15909 Sierra Vista Ct #E
La Puente, CA 91744
United States

5. Shipping Updates

We’ll send shipping details to the email address submitted with your order. If tracking is provided by the carrier, we’ll include it in that update. It may take some time for the carrier to register the first tracking scan.

6. Address Changes and Delivery Issues

Please confirm your delivery address before completing your order. If you need to update it, email us as soon as possible at hello@kxysoft.com. We’ll check whether the change can be made before the order is dispatched.

If a package seems lost, arrives damaged, or is marked delivered but you cannot find it, contact hello@kxysoft.com with your order number. We’ll look into the matter with the carrier and arrange an appropriate resolution based on the circumstances and applicable law. A carrier status update alone does not close your claim.

7. Returns

You may request an eligible return within 30 calendar days of receiving your order. We cover return shipping costs. Before sending anything back, contact us for instructions so we can arrange return shipping at our expense.

For return steps and refund timing, please see our Return and Refund Policy.