Refund policy

Last updated: October 24, 2026

This policy covers purchases from kxysoft at https://kxysoft.com.

1. Return Period and Eligibility

You can request a return within 30 calendar days of receiving your item. Eligible return reasons may include an unsuitable size, a change of mind, or an item that is damaged, defective, or incorrect.

For size-related or change-of-mind returns, the item must be unworn, unwashed, and unused. It must be in its original condition, with original tags attached and original packaging included where provided. Please provide your order number or other proof of purchase.

These condition rules do not restrict your ability to report an item that arrived damaged, defective, or incorrect, or to exercise any rights available under applicable law.

2. How to Start a Return

Email hello@kxysoft.com with your order number, the item you want to return, and the reason for the request.

If the item is damaged, defective, or incorrect, please include photos when reasonably available. We’ll review your request, send return instructions, and arrange return shipping at our expense.

Please contact us before sending anything back so we can identify your order and arrange the shipping.

Return address
kxysoft
15909 Sierra Vista Ct #E
La Puente, CA 91744
United States

3. Return Shipping Costs

We pay return shipping for eligible returns. There are no restocking or return handling fees.

Standard shipping on U.S. orders is free, so there is no original standard shipping fee to subtract from your refund.

4. Inspection and Refunds

We’ll inspect your return within 3 business days after it arrives and let you know the outcome. If we’re unable to approve it, we’ll explain the reason.

For an approved return, we’ll initiate a refund to your original payment method within 15 business days of receiving the item. The refund covers the amount paid for the accepted returned items, including any refundable taxes. Discounts will be reflected based on the amount you originally paid.

The time needed to initiate a refund is separate from the time it takes for the funds to show in your account. Processing times vary by bank or payment provider. If the refund hasn’t appeared after the timeframe given by your provider, contact hello@kxysoft.com and we’ll help trace it.

5. Items That Are Damaged, Defective, Incorrect, or Missing

If your order arrives damaged, includes the wrong item, or is missing an item, contact hello@kxysoft.com. We’ll investigate and arrange a suitable resolution, such as a replacement or refund. You won’t be charged shipping costs to correct an error on our part.

A reasonable inspection to identify the problem does not limit your rights under applicable law.

6. Exchanges

If you need a different size or item, contact us. We’ll confirm what options are available and explain the process before you return anything.

If we can’t arrange an exchange, you may request an eligible return and place a new order.

7. Canceling an Order

To request an order cancellation, email hello@kxysoft.com as soon as possible. We’ll check whether we can stop the order before dispatch. If it has already shipped, use the return process described above.

When we confirm a cancellation before dispatch, we’ll initiate a refund to the original payment method within 2 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. This policy does not limit any rights or remedies provided by applicable law.

8. Contact

kxysoft
15909 Sierra Vista Ct #E
La Puente, CA 91744
United States

Email: hello@kxysoft.com
Website: https://kxysoft.com/