Privacy policy

Last updated: October 24, 2026

1. About This Policy

This Privacy Policy describes how kxysoft handles personal information when you browse our store, make a purchase, or get in touch with us.

For privacy-related questions or requests, contact us at hello@kxysoft.com.

2. Information We Collect

The information we receive depends on how you use the store and may include:

  • Contact and delivery details, including your name, email address, phone number, and billing or shipping address.
  • Order and transaction details, such as the items purchased, order total, payment status, delivery information, and return or refund history. Payment providers handle the payment credentials required to complete a purchase.
  • Information you choose to provide, including customer support messages, return requests, account forms, and optional subscription details.
  • Technical and browsing data gathered through our store platform, such as your IP address, browser or device details, pages visited, cart activity, cookie identifiers, and privacy settings.

We obtain information from you directly, through your use of the store, and from providers involved in payment processing, fraud prevention, fulfillment, and customer support.

3. How We Use Your Information

We may use your information to:

  • Take payment, process orders, deliver products, and manage returns and refunds.
  • Send purchase-related messages and respond to customer support requests.
  • Operate and maintain the website, and assess or improve store performance.
  • Identify fraud and address security concerns.
  • Comply with applicable legal, accounting, and recordkeeping requirements.

If you sign up for promotional emails, we’ll use your contact details to send them. You can unsubscribe by following the instructions in a promotional email or by contacting hello@kxysoft.com. Unsubscribing won’t stop messages needed to manage your purchases or requests.

4. When We Share Information

To operate the store, we may share information with Shopify, payment processors, shipping carriers, and other providers that help with store operations, fulfillment, security, or customer service.

We may also disclose information when the law requires it, in response to lawful requests, to protect legal rights, with your instruction or permission, or as part of a business transaction subject to applicable safeguards.

5. Shopify and Information Processing Locations

Shopify hosts our store. When you visit or buy from the store, Shopify processes personal information needed to provide commerce, payment, security, and related services.

Shopify and other providers may handle information in the United States or other countries. Their own privacy notices describe their independent processing practices.

6. Cookies and Similar Tools

Cookies and similar technologies support store functions, including keeping carts and sessions active, saving preferences, and protecting checkout. Tools provided by the store platform may also collect performance and usage information.

You can manage cookies in your browser and through any privacy controls shown in the store. Disabling some cookies may affect how the store works. If available, use the store’s privacy controls to change optional cookie settings.

For questions about cookies or privacy preferences, email hello@kxysoft.com.

7. How Long We Keep Information and Security

We keep personal information for as long as needed for the purposes described in this policy. When deciding how long to retain it, we consider our relationship with you, order and refund administration, legal recordkeeping duties, fraud prevention, and dispute resolution.

We take reasonable measures to protect personal information. However, no method of transmitting or storing information online can be guaranteed to be completely secure. Please don’t email us your full payment card number or account password.

8. Your Choices and Privacy Rights

Depending on your location and the laws that apply, you may be entitled to access or obtain a copy of your personal information, correct or delete it, or opt out of certain processing. This may include targeted advertising or the sale or sharing of personal information where those activities meet the applicable legal definitions. Some rights have exceptions.

To make a request—or to appeal a decision where you have a right to appeal—email hello@kxysoft.com. We may ask for information reasonably needed to confirm your identity or verify an authorized agent’s authority.

We’ll respond within the time limits set by applicable law and won’t unlawfully discriminate against you for exercising your privacy rights. Where applicable, you may also contact the relevant privacy regulator.

9. Children’s Information

If you believe a child under 13 has given us personal information, please contact hello@kxysoft.com. We’ll review the situation and take any action required by applicable law, including deletion when required.

10. Policy Updates and Contact

We may revise this policy to reflect changes to our practices or legal requirements. The latest version will show its updated date. Where required, we’ll give additional notice or obtain consent before a material change takes effect.

kxysoft
15909 Sierra Vista Ct #E
La Puente, CA 91744
United States

Email: hello@kxysoft.com
Website: https://kxysoft.com/